By Matthew S. Burns

Matthew S. Burns is a writer and game developer. He has written for Paste, EDGE, and blogs at Magical Wasteland. He lives in Seattle.

  1. Now that I’ve gotten to where I am, a lot of people come to me and ask for advice, and the most common question is, “What steps should I take to be a successful customer service agent?” And the first thing I do is ask them back, do you mean someone who likes to do a little customer service on the side once in a while? Or do you mean a real, full-time, support-yourself type of customer service agent? Because there’s nothing wrong with the former. A…

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